ENGAGE YOUR TEAM TO WIN THE HEART OF EVERY CUSTOMER
SEE LEADING CUSTOMER LOYALTY IN ACTION NOW.
EMPLOYEE LOYALTY COMES FIRST-THEN CUSTOMER LOYALTY.
Leading Customer Loyalty is a one-day work session for frontline managers to learn the principles and practices needed to win the hearts of employees and their customers. Managers leave with a clear understanding of how to model, teach, and reinforce empathy, responsibility, and generosity.
PARTICIPANTS WILL LEARN TO:
- Make genuine human connections.
- Listen and communicate with empathy.
- Discover the real “job to be done” for customers and employees.
- Follow up to learn how to improve and resolve concerns.
- Give and receive feedback that builds people up.
- Inspire the team to share their best thinking and ideas.
- Run effective loyalty team huddles.
EMPLOYEES WHO ARE ENTHUSIASTIC PROMOTERS INSPIRE CUSTOMERS.
True customer satisfaction comes from their interactions with your frontline employees. Using the bottom-up approach to leadership, team members express trust and admiration for their organization, which resonates through every outstanding customer experience.
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