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      • 7 Habits of Highly Effective People
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      • Leading Customer Loyalty
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      • Helping Clients Succeed: Filling Your Piepeline
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FranklinCoveyFranklinCovey
FranklinCovey
  • Live Online Training
  • All Access Pass
  • All Solutions
    • Multipliers
    • New Solutions to New Challenges
    • Assessments
    • Leadership Development
      • 7 Habits of Highly Effective People
      • The 6 Critical Practices for Leading a Team
      • The 4 Essential Roles of Leadership
      • Find Out WHY
      • The 7 Habits for Managers®
      • The 7 Habits Leader Implementation
      • The 7 Habits of Highly Effective People: Foundations
      • Unconscious Bias
    • Execution
      • The 4 Disciplines of Execution®
      • The 4 Disciplines of Execution: Operating System
    • Increasing Productivity
      • The 5 Choices to Extraordinary Productivity®
      • Project Management Essentials®
      • Presentation Advantage
    • Building Trust
      • Leading at the Speed of Trust
      • Speed of Trust Foundations
    • Customer Loyalty
      • Leading Customer Loyalty
    • Sales Performance
      • Helping Clients Succeed: Filling Your Piepeline
      • Helping Clients Succeed: Qualifying Opportunities
      • Helping Clients Succeed: Closing The Sales
    • Education
      • The Leader In Me (K-12)
  • Engage With Us
    • Certify to Teach
  • About Us
  • Contact

Leading Customer Loyalty

ENGAGE YOUR TEAM TO WIN THE HEART OF EVERY CUSTOMER

Are your customers loyal to your organization?

More than 70% of what makes a customer experience great is the behavior of frontline employees. Great behavior doesn’t happen without inspiration and accountability, and that requires a bottom-up approach-not the typical top-down corporate method. If your employees are enthusiastic promoters of your organization, the sentiment will resonate with your customers too.

SEE LEADING CUSTOMER LOYALTY IN ACTION NOW.

The Solution

EMPLOYEE LOYALTY COMES FIRST-THEN CUSTOMER LOYALTY.

Leading Customer Loyalty is a one-day work session for frontline managers to learn the principles and practices needed to win the hearts of employees and their customers. Managers leave with a clear understanding of how to model, teach, and reinforce empathy, responsibility, and generosity.

PARTICIPANTS WILL LEARN TO:

    • Make genuine human connections.
    • Listen and communicate with empathy.
    • Discover the real “job to be done” for customers and employees.
    • Follow up to learn how to improve and resolve concerns.
    • Give and receive feedback that builds people up.
    • Inspire the team to share their best thinking and ideas.
    • Run effective loyalty team huddles.
DOWNLOAD COURSE OVERVIEW

The Outcome

EMPLOYEES WHO ARE ENTHUSIASTIC PROMOTERS INSPIRE CUSTOMERS.

True customer satisfaction comes from their interactions with your frontline employees. Using the bottom-up approach to leadership, team members express trust and admiration for their organization, which resonates through every outstanding customer experience.

TRY A WORKSHOP

Contact us now.

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